Reports to: Hilltop Manager 

Hilltop Restaurant is seeking a professional, service-driven Server to deliver elevated dining experiences in a seasonal, luxury restaurant environment. In addition to restaurant service, this role is responsible for executing Cottage Dining (In-Room Dining) orders from start to finish, ensuring a seamless, personalized guest experience.

Servers at Hilltop are expected to provide warm, attentive, and knowledgeable service while anticipating guest needs and upholding Forbes-level hospitality standards across both on-property dining and private cottage settings.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver personalized, attentive service to guests dining at Hilltop Restaurant and within guest cottages.
• Anticipate guest needs and respond promptly, professionally, and graciously.
• Handle guest concerns, special requests, and service recovery with poise and a solutions-oriented mindset.

Food & Beverage Knowledge

• Maintain thorough knowledge of all menus, including seasonal offerings, ingredients, and preparation methods.
• Confidently guide guests through food, wine, and cocktail selections, offering thoughtful recommendations and pairings.
• Communicate effectively with culinary and beverage teams to ensure accurate execution of all orders.

Cottage Dining (In-Room Dining) Operations

• Answer cottage dining calls and accurately enter orders into the POS system.
• Coordinate timing with the kitchen to ensure proper pacing, presentation, and food quality.
• Prepare, assemble, and deliver cottage dining orders promptly and professionally to guest cottages.
• Set up in-room dining service according to resort standards, including tray presentation and guest interaction.
• Retrieve trays, serviceware, and equipment in a timely and discreet manner following service.
• Ensure all cottage dining orders meet Forbes service standards and guest expectations.

Operational Responsibilities

• Take and enter restaurant and cottage dining orders accurately, ensuring dietary restrictions and preferences are properly communicated.
• Maintain cleanliness and organization of service stations, dining areas, and cottage dining equipment.
• Follow all service timing, presentation, and quality standards.
• Support special events, private dining experiences, and seasonal programming as assigned.

Team Collaboration & Standards

• Work collaboratively with hosts, bartenders, culinary staff, and management to ensure seamless service across outlets.
• Participate in pre-shift meetings, training sessions, and ongoing service education.
• Adhere to all health, safety, sanitation, and responsible alcohol service guidelines.
• Uphold Forbes service standards and the luxury brand expectations of the resort at all times.

Qualifications

• Previous experience in fine dining, luxury hospitality, or in-room dining preferred.
• Strong communication skills with a polished, professional demeanor.
• Ability to thrive in a fast-paced, guest-focused environment while managing multiple service channels.
• Knowledge of Napa Valley wines and seasonal cuisine is a plus.
• Team-oriented attitude with a commitment to service excellence.

Schedule & Physical Requirements

• Flexible availability required, including evenings, weekends, holidays, and peak seasons.
• Ability to stand and walk for extended periods during service and deliveries.
• Ability to lift and carry up to 25 pounds, including trays, serviceware, and food deliveries.
• Ability to navigate indoor and outdoor spaces, including walking between cottages across the resort property.

Total Compensation

• Base Salary
• Medical, Dental & Vision Insurance 
• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability 
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
• 401k with Employer Match
• Paid Time Off (PTO) & Sick Leave