Reports to: Director of Food and Beverage

Position Overview

The General Manager of FARM Restaurant at Carneros Resort and Spa leads all front-of-house operations for one of the resort’s most vibrant and beloved dining venues. This role is responsible for daily service execution, team leadership, guest experience, and financial performance—while upholding Forbes-level standards and embodying the resort’s luxury hospitality ethos.

The ideal candidate is a versatile, hands-on leader who excels in high-volume, fine-dining environments, demonstrates strong emotional intelligence, and leads by example with grace, adaptability, and accountability. Tean growth, concept refinement, and visionary leadership skills are required.

Key Responsibilities

Operational Leadership

• Oversee all front-of-house operations, ensuring smooth, professional, and efficient service across brunch, and dinner.
• Ensure ambiance, cleanliness, service standards, and guest flow align with Carneros Resort and Spa’s brand and Forbes expectations.
• Lead, coach, and inspire the FARM Restaurant service team—including hosts, servers, and bartenders—to consistently deliver an exceptional guest experience.
• Proactively respond to guest feedback and dining trends to enhance satisfaction and drive repeat business.
• Manage scheduling, labor costs, and staffing plans based on business needs and seasonal demand.
• Responsible for leading both salaried and hourly teams.
• Responsible for overseeing the beverage program of the restaurant, including local partnerships, wine pairings, by-the-glass offerings and robust bar and non-alcoholic (N/A) offerings.
• Key leader in developing and ensuring accountability in restaurant systems.
• Required to be skilled in building and leading a team for growth in a high-pressure fine dining environment.

Service Excellence & Financial Oversight

• Maintain Forbes Five-Star service expectations across all shifts and touchpoints.
• Collaborate with culinary and beverage leadership to support seasonal menus, wine pairings, cocktail program integration, and farm program integration (beds, greenhouses, farmer partnerships, etc.).
• Oversee daily revenue reporting, cost controls, and financial goals for the restaurant.
• Engages in team education in hospitality and food topics.
• Conduct pre-shift meetings, menu trainings, and service briefings to ensure team readiness and consistency.
• Drives restaurant budgetary conversations and understands capital needs for growth.

Team Development & Cross-Training

• Recruit, onboard, and develop team members who reflect the resorts and restaurant’s values of service, inclusion, excellence, hospitality, and continuous growth.
• Provide clear direction, coaching, and performance feedback to foster accountability and growth.

Qualifications

• 3–5 years of management experience in a fine-dining restaurant.
• Proven ability to lead teams in dynamic, guest-focused operations with a commitment to service excellence.
• Strong financial and operational acumen with experience managing budgets, labor, inventory, and POS systems.
• Expertise in guest service standards, training delivery, and conflict resolution.
• Excellent interpersonal and communication skills, with a hands-on leadership approach.
• Familiarity with Napa/Sonoma wine country dining culture, Forbes service standards and Michelin knowledge required.
• Proven experience building a team or restaurant opening experience preferred.
• Ability to coach and lead a team to the next level of growth.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak seasons.

Physical Requirements

• Ability to stand and walk for extended periods during service.
• Ability to lift and carry up to 40 pounds, including service trays, supplies, and café equipment.
• Comfortable navigating indoor and outdoor spaces throughout the resort.

TOTAL COMPENSATION

• Base Salary
• Medical, Dental & Vision Insurance 
• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability 
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
• 401k with Employer Match
• Paid Time Off (PTO) & Sick Leave