Reports To: Director of Spa 

Status: Part Time, Non-Exempt

Overview: The Spa Supervisor supports daily spa operations and ensures exceptional guest experience. This role assists management with training, service standards, communication, and retail performance while maintaining a smooth, organized spa environment.

Responsibilities:

• Supervise spa staff and ensure service excellence and adherence to standards.
• Oversee daily operations including scheduling, inventory, checklists, and cleanliness.
• Maintain and update all opening and closing checklists to ensure operational accuracy.
• Communicate operating information to the spa team
• Report guest service issues, scheduling concerns, team member issues, and equipment maintenance needs to senior management.
• Train, coach, and motivate team members on procedures, product knowledge, and safety standards.
• Create and maintain a training checklist for all new spa receptionists and spa attendants and train new hires accordingly.
• Handle guest check-in/check-out, appointment booking, and guest concerns.
• Support retail operations including merchandising and inventory.
• Maintain a welcoming, orderly, and well-stocked spa environment.
• Implement and uphold SOPs for front-of-house team members and provide performance feedback.
• To represent Carneros Resort and Spa in a positive and professional manner as requested and continually promote the spa internally.
• To maintain a working knowledge of all services and products and recommend them to guests as appropriate.
• To assist with special projects, events and promotions as needed and use available time to help with spa operations as requested.

Qualifications:

• 2–3 years supervisory or management experience in a spa, hospitality, or related field.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Experience in spa or retail operations preferred; SpaSoft knowledge helpful.
• Working knowledge of Microsoft Office and office equipment.
• Flexible schedule includes evenings, weekends, and holidays.
• Team-oriented, upbeat, and dedicated to exceptional guest service.

• Experience managing cash drawers.
• The ability to consistently sound warm and friendly over the phone.
• Must have an ability to learn new skills to match the offering at Carneros Resort and Spa.

Physical Demands:

Stands and walks short distances throughout shift. Frequently required to handle and move objects weighting up to 30lbs. over short distance. Reaches and lifts to perform routine job tasks. Must be able to tolerate heat for extended periods of time.