Reports to: Director of Banquets

Classification: On-Call, Hourly, Non-Exempt

Position Overview

The Banquet Server at Carneros Resort and Spa plays a key role in delivering seamless and memorable service during weddings, private dinners, meetings, and resort events. This on-call role requires flexibility—especially for evening and weekend events—a strong attention to detail, and a commitment to luxury service in a dynamic, fast-paced environment.

The ideal candidate is poised, team-oriented, and takes pride in providing anticipatory, polished service that enhances the overall guest experience.

Key Responsibilities

• Execute banquet service with precision and professionalism according to event orders and Forbes-level standards.
• Set up and break down event spaces, including tables, chairs, linens, place settings, buffets, and beverage stations.
• Greet guests warmly, offer beverage and menu information, and serve food and drinks in a courteous and timely manner.
• Communicate with Banquet Captains, Bartenders, and Culinary teams to ensure smooth event flow and prompt service.
• Maintain cleanliness and presentation of assigned work areas throughout the event.
• Handle guest requests, dietary needs, or service adjustments with professionalism and care.
• Assist with tray passing, food stations, plated service, and event resets as needed.
• Follow safety, sanitation, and service protocols at all times.

Preferred Qualifications

• 1–2 years of banquet, catering, or fine dining service experience preferred
• Excellent guest service skills and ability to work in both team and independent settings
• Comfortable with formal service styles (e.g., tray service, multi-course meals, wine presentation)
• Ability to adapt quickly to event changes, special requests, or guest needs
• Experience in luxury hospitality or Forbes service environments a plus

Schedule & Physical Requirements

• On-call position with emphasis on evening, weekend, and holiday availability
• Ability to work a flexible schedule based on event volume and business needs
• Must be able to lift and carry up to 40 pounds, including banquet equipment, trays, and supplies
• Must be able to stand and walk for extended periods and move between indoor and outdoor venues on the resort property