Reports to: Director of Rooms

The Executive Housekeeper at Carneros Resort and Spa is a strategic and hands-on leader responsible for overseeing the cleanliness, presentation, and guest readiness of the resort’s expansive 28-acre property, including guest cottages, public spaces, and back-of-house areas. This role requires a visionary approach to building and refining systems, checklists, and operating standards that align with Forbes Five-Star expectations and ensure consistency, efficiency, and excellence across all touchpoints.

The ideal candidate has a passion for luxury hospitality, excels in team development, and is skilled in operational transformation, particularly in large-scale resort environments.

Key Responsibilities

Strategic Leadership & Process Development

• Lead the restructuring and refinement of housekeeping procedures, SOPs, and luxury service checklists, creating a cohesive and proactive departmental framework.
• Standardize processes for daily service, deep cleaning, turndown, amenity presentation, and quality inspections to ensure brand consistency.
• Collaborate with the Director of Rooms and Engineering to streamline communication and workflow for maintenance requests and room readiness.
• Establish metrics to monitor quality, efficiency, and performance across the housekeeping operation.

Team Leadership & Training

• Recruit, train, and lead a diverse housekeeping team, including supervisors, room attendants, and housepersons.
• Foster a high-performance culture focused on pride of presentation, attention to detail, and accountability.
• Deliver continuous training on cleaning protocols, luxury service standards, Forbes guidelines, and safety compliance.
• Conduct regular inspections and audits to reinforce standards and coaching moments.

Luxury Standards & Guest Experience

• Maintain a consistent visual standard across all guest areas that aligns with Carneros’ brand and Forbes expectations.
• Partner with Front Office and Guest Services teams to anticipate VIP needs, respond to guest requests, and resolve challenges promptly.
• Oversee amenity programming, linen standards, and seasonal touchpoints that elevate the guest experience.

Inventory, Labor, & Vendor Oversight

• Manage linen, amenity, and housekeeping supply inventories in collaboration with Purchasing.
• Oversee scheduling and labor forecasting based on occupancy trends and event timelines.
• Build relationships with external vendors to ensure reliable support for deep cleans, upholstery care, or specialty services.
• Maintain fiscal responsibility through cost controls and accurate labor/resource planning.

Qualifications

• 5+ years of leadership experience in luxury housekeeping or rooms operations, ideally in a resort environment of 100+ rooms and multiple outlets
• Proven experience building or overhauling housekeeping systems, SOPs, and luxury standards
• Strong leadership, training, and interpersonal skills with a proactive, team-oriented mindset
• Knowledge of Forbes standards, OSHA safety regulations, and environmentally conscious cleaning practices
• Excellent organizational and time-management skills, with the ability to handle multiple priorities across a large property footprint
• Proficiency in hotel property management systems (PMS), housekeeping software, and Microsoft Office
• Bilingual (English/Spanish) preferred

Physical & Schedule Requirements

• Ability to work a flexible schedule, including weekends, evenings, and holidays based on occupancy and resort needs
• Ability to walk the property frequently (28 acres) and conduct in-person inspections daily
• Must be able to lift up to 40 pounds and assist with linen, supplies, or equipment as needed