Position Overview:

The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment.

*This is an hourly position + Incentives*

Key Responsibilities:

Reservation Management:

· Handle incoming reservation inquiries via phone, email, and online booking platforms.

· Provide information to guests regarding room availability, rates, dining reservations and amenities.

· Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.

· Process payments and send confirmation details to guests.

· Manage and update reservation records, including changes, cancellations, and special requests.

Customer Service:

· Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.

· Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments.

· Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process.

Collaboration:

· Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met.

· Participate in team meetings and contribute to the continuous improvement of reservation processes.

Technology & Systems:

· Utilize the SMS platform and other reservation systems to manage bookings and generate reports.

· Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests.

· Ensure all reservation-related data is properly documented and used to inform business decisions.

Qualifications:

· High School diploma or equivalent; a degree in Hospitality or a related field is preferred.

· Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort.

· Strong communication and interpersonal skills with a focus on guest service.

· Proficiency in reservation systems and Microsoft Office Suite.

· Ability to multitask and prioritize in a fast-paced environment.

· Availability to work flexible hours, including weekends and holidays as needed.