Reports to: Spa Manager

Classification: Full Time, Non-Exempt

Position Summary: The Lead Massage Therapist is responsible for delivering exceptional, personalized massage services while supporting daily spa operations and upholding Forbes 4-Star service standards. This role serves as a mentor to the therapy team, ensuring consistency, professionalism, and an elevated guest experience that reflects the luxury brand.

Key Responsibilities:

Guest Experience & Service Excellence

• Provide high-quality massage treatments tailored to individual guest needs, ensuring a luxury, results-driven experience
• Anticipate guest preferences and deliver personalized service in alignment with Forbes 4-Star standards
• Maintain a serene, welcoming, and professional environment at all times
• Address guest concerns promptly and effectively, ensuring complete satisfaction

Leadership & Team Support

• Act as a role model for service, professionalism, and technical skill
• Support onboarding and training of new massage therapists
• Provide ongoing coaching, feedback, and mentorship to enhance team performance
• Assist in maintaining team morale, engagement, and accountability

Operations & Standards

• Ensure treatment rooms are prepared and maintained to the highest cleanliness and presentation standards
• Support adherence to spa protocols, safety guidelines, and sanitation requirements
• Assist leadership with scheduling, coverage, and daily operational flow as needed
• Monitor inventory levels and assist with ordering supplies

Revenue & Retail Contribution

• Promote spa services, enhancements, and retail products in a natural, guest-focused manner
• Support achievement of departmental revenue goals through service excellence and upselling
• Educating guests on post-treatment care and product recommendations

Qualifications:

• Valid state massage therapy license
• 3+ years of experience in a luxury spa or resort environment preferred
• Proven expertise in a variety of massage modalities (e.g., Swedish, Deep Tissue, Therapeutic)
• Previous leadership or mentoring experience strongly preferred
• Strong communication, interpersonal, and guest service skills
• Ability to uphold Forbes 4-Star service standards and brand expectations

Core Competencies:

• Exceptional guest service and attention to detail
• Leadership and team development
• Professionalism and discretion
• Time management and adaptability
• Passion for wellness and luxury hospitality

Work Environment & Expectations:

• Ability to work a flexible schedule, including weekends and holidays
• Physical stamina to perform multiple treatments per day
• Commitment to maintaining a polished, professional appearance in accordance with brand standards

TOTAL COMPENSATION

• Base Salary
• Medical, Dental & Vision Insurance 
• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability 
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
• 401k with Employer Match
• Paid Time Off (PTO) & Sick Leave